Frequently Asked Questions

The majority of our work is last mile FTTH, in home installations, drop services and maintenance. We are also able to provide repair and maintenance to bring networks up when needed.  The majority of our clients use us for drop and installations to gain the most efficiency.  Our proprietary service platforms enable end-to-end order management, operations support and field execution 24/7. 

 AGS understands that our connection with our Customers end user is the end users first contact with our customers brand, and we take this very seriously. Our end-user/customer satisfaction scores are representative of this! We contribute this to: 

1) 15+ year track record of successful residential and commercial services and deployments with over 500,000 residential dispatches 

2) Communication: We have weekly calls with our clients regardless of their size to make sure we are reviewing KPIs, discussing any changes coming or any issues that have arisen. In these calls we discuss how to tackle these changes, lessons learned and best practices for making improvements in the future. We take a very proactive approach that results in our outstanding KPIs.

3) Culture: AGS employs our technicians as W2s and considers them part of our AGS family. They have full benefits, we include them in company meetings and events, and have an “open-door” policy to give them access to our executives at any time. Their voices matter, which is why we have a tenured staff that provides excellent work.

4) Executive Engagement: Our executives, from VP level down, do hands-on training with our technicians and do regular visits to the field. We believe our technicians are the lifeline of our company and this interaction sets us apart.

5) Striving for Excellence: Our KPIs represent the excellence we strive for. We are not satisfied with 98% satisfaction and will keep pushing until we get to 100%!

 AGS is licensed in all the lower 48 of the United States

AGS source technicians from all around the United States. Our geographical areas are varied and below is a sampling of customer projects.

o Southeast (AL, TN, NC, FL)

o Mid-Atlantic (VA, WVA, MD, PA) 

o Northeast (NY)

o Midwest (OH, MI, IL)

o West (CA, ID)

We have an in-house, seasoned recruiting team that supports standing up teams anywhere we need them today. We typically ask for a 60-day window to be able to recruit and train our technicians. This allows us to attract the best talent and have them ready to deliver an exceptional experience on Day 1. 

AGS technicians are suited to our client’s needs. This means that when they show up at an end-user’s residence, they can represent your brand, or AGS’s depending on your desires.  AGS supplies late model white vehicles and can wrap or place magnets with client branding.

  Yes, AGS excels at rapidly forming efficient jump squads (aka “tiger teams”) to handle unexpected outages or spikes in workload. We have done this for several clients and understand this can be an urgent need for many.